SHIPPING & RETURNS

Returns Guidelines

Thank you for choosing The Revelrie. While we strive to deliver products you'll adore, if you're not entirely happy, you may return your order within 14 days of receiving it. Please refer to the guidelines below for a smooth return or exchange process.

How to Initiate a Return or Exchange

To start your return or exchange, email us at returns@therevelrie.com with your order number as the subject. 

Return Conditions

• Items must be returned in their original state—unworn, unwashed, unaltered, and with all tags intact.
• Items should be repacked in the original packaging.

Returning Faulty Items

• Faulty items may be returned only if they were defective upon delivery.
• All returned items will be thoroughly inspected. Items showing normal wear and tear or damage due to improper washing (contrary to our care instructions) will not qualify as faulty.

If the item is deemed faulty and a replacement is available, we will send it to you upon request. If a replacement is unavailable, you may choose to receive either:

1. A refund for the item’s purchase price, including original shipping costs.
2. A credit note to use for future purchases.

Please allow up to 30 days for refunds to process, in line with regulatory guidelines.

Country-Specific Returns

Returns must be initiated from the country where the order was originally shipped. For example, items delivered to the United Kingdom must be returned from the United Kingdom. Returns from a different country may incur import and shipping charges, which will be the responsibility of the customer.

If you have any further questions or need assistance, don’t hesitate to contact our team at returns@therevelrie.com.

Uniquely Yours

Due to the unique artistry of our ombré print, each garment features a one-of-a-kind color flow, with slight variations in the gradient's start and finish—elevating your piece to a true original.

Your Delivery Guide

At The Revelrie, we take great care to ensure your order is delivered promptly and securely. Below are the delivery terms tailored for different regions:

United Kingdom & Europe

• Complimentary delivery
• Estimated delivery time: 3–5 business days

• Please note that prices for the UK are exclusive of VAT. These charges may be applied upon delivery and are the responsibility of the recipient.

United States 

• Estimated Delivery Time: 7 business days from pick-up.
• Pricing: Please note that prices for the USA and other international destinations are exclusive of VAT. These charges may be applied upon delivery and are the responsibility of the recipient.

Additional Information

• Supplementary Charges: Orders shipped to destinations outside the UK, Europe, and the USA may incur additional delivery fees. You will be informed of any extra charges prior to dispatch.

• Dispatch Timing: Orders are typically processed and dispatched within 1–2 business days, excluding weekends and holidays.
• Tracking: Once your order has been shipped, a tracking number will be provided for you to monitor its journey.
• Remote Locations: Delivery times to remote areas may vary slightly.
• Holiday Periods: During busy periods or public holidays, delivery may take longer. We recommend placing orders in advance to ensure timely arrival.

 

If you have any specific delivery requests or require assistance, please do not hesitate to contact our customer care team at customercare@therevelrie.com

Thank you for making The Revelrie part of your journey.